If things turn out differently

Complaints

It is important that you feel comfortable with your midwife. Because being pregnant is exciting enough. That is why we do everything we can to provide you and your child with good guidance. It is nice if the contact with the midwife and other professionals in our practice is professional and pleasant. However, it may happen that you have a complaint.

Do you have questions? Or doubts? Are you dissatisfied with something? Tell us. We would like to take the time to talk to you calmly.

Are you unable to reach an agreement with us? Or do you want help filing a complaint? Please contact the complaints officer of the CBKZ (Central Bureau for Complaints Management in Healthcare). She (or he) is impartial, works independently and is happy to help you with support and advice. The complaints officer also mediates in finding a solution. Everything you tell the complaints officer is confidential.

The external complaints officer of the CBKZ can be reached by telephone from Monday to Friday (from 9 a.m. to 12 p.m. and from 1 p.m. to 4.30 p.m.) on 088 - 0245 123. You can also send an email to complaintverloskunde@cbkz.nl.

For more information, visit www.klachtverloskunde.nl.